Service Levels

This page is not, by itself, a contractual commitment with credits. It points to real-time status and explains how to get one.

1. Real-time status

Nexiel publishes a real, live status page at status.nexiel.io, reflecting the Services' actual current health, not a manually curated summary. Check it directly for current operational status.

2. Formal SLA terms and credits

Nexiel does not publish a blanket numeric uptime commitment on this page. A Client that needs a binding, numeric uptime commitment with service credits for a shortfall, or a defined incident-response and support-response time, gets that in a separate, individually negotiated enterprise agreement. Contact dpo [at] nexiel [dot] ie to discuss one.

3. Support

Every Client with production access has a direct channel to Nexiel for a technical issue. Sandbox-mode support is best-effort. Enterprise support commitments (a defined response time by severity, a named point of contact) are set out in the same negotiated agreement referenced in Section 2, not published here as a general promise Nexiel cannot back for every Client uniformly.

See also the Terms of Service, the privacy policy, and the legal disclaimer.